Return And Refund Policy

Online Sales Return Policy

  • Customer satisfaction is the utmost priority to us hence we will handle your online sales with extra care. In a case of unforeseen circumstances such as the goods you order are damaged or faulty upon receipt, kindly report to us with Invoice No., Shipping AWB no. and photographic evidence of the damaged or faulty via enquiry@naturallooks.com.my within 48 hours from parcel received.
  • Upon confirmation of acceptance of exchange, please allow fourteen (14) days to arrange for delivery of goods.
  • Alternatively, you may contact our customer service at +60164965166, Monday to Friday (excluding Public Holiday) from 9 am to 5 pm for assistance.

Online Sales Refund Policy

  • Goods sold are not refundable.